HOW WE DELIVER
We deliver retail technology.
End-to-end.
Whether you’re opening a single store, refreshing 500 stores, or transforming your entire retail estate, Vexall provides a single partner to design, deliver, support and optimise your technology.
From strategy and software selection to implementation, support and ongoing optimisation, Vexall manages every stage of your retail technology lifecycle.
HOW WE OPERATE
Close to the retail environment.
Support is decentralised, with capability positioned near the point of need to ensure speed, context and first-time resolution. This structure enables consistent service across national and cross-border retail footprints, while maintaining responsiveness at store
level.
Alongside this physical proximity, we embed intelligence into the operating model itself. Automation and AI remove friction, accelerate response and identify risk before it becomes disruption.
The result is a model that is both reactive where it needs to be, and predictive where it matters most.
THE VEXALL LIFECYCLE
One journey, six stages, from decision to optimisation.
Every stage hands off cleanly to the next, coordinated by a single partner rather than fragmented across vendors.
Plan
Helping retailers make the right technology decisions.
Source
Supplying the technology your stores need.
Prepare
Every device configured, tagged and store-ready before deployment. This is where Vexall really differentiates itself.
Deploy
Nationwide and cross-border implementation delivered by retail specialists.
Support
Service management and ongoing operational support, once you’re live.
Optimise
Keeping your retail technology performing long after go-live.
One partner. Every retail technology need.
The full lifecycle, delivered by one accountable team, not six vendors.
Six capabilities under one accountable team, one contract and one point of escalation.
PERFORMANCE
Operational standards, not reporting metrics.
These define delivery discipline across the estate, what we measure matters in retail environments.
>98 %
SLA COMPLIANCE
>85 %
FIRST-TIME FIX
4.7 /5
CSAT
>99 %
ASSET UPTIME
100 %
DEPLOYMENT ACCURACY
“Vexall’s field response times have measurably reduced our till downtime across every region.” Dis-Chem Operations
THE OUTCOME
Designed to deliver one thing:
uninterrupted retail performance.
Reduced downtime. Faster resolution. Greater consistency across sites, and a service environment that scales with the business rather than constraining it.