ABOUT VEXALL
ICT, built exclusively for retail.
A specialist ICT services provider supporting the technology environments that underpin every transaction, interaction and in-store experience, where system performance, uptime and responsiveness directly impact revenue.
WHO WE ARE
A partner at the core of retail operations.
Vexall is a specialist ICT services provider dedicated exclusively to the retail sector. We deliver integrated retail support spanning the full spectrum of ITSM capabilities through a single, unified operating model.
Today, Vexall partners with leading retail brands as an extension of their operations, delivering consistent, dependable service where it matters most: at store level.
Our strength comes from a singular focus on retail, designing every element of our approach specifically for retail, combining deep operational experience with structured service management and disciplined execution.
TRUSTED BY LEADING SOUTH AFRICAN RETAIL BRANDS
OUR EVOLUTION
From a focused pharmacy offering to a multi-sector retail ICT partner.
While our early success was rooted in pharmacy, our intent was always broader: to support a more complete cross-section of the South African retail market.
Founded in pharmacy
High-availability, compliance-driven ICT services within retail pharmacy environments, where precision and reliability were critical.
Fashion & General Merchandise
Expanding into fashion retail and general merchandise, building the operational maturity to support increasingly diverse, distributed store networks.
Building & Home Improvement
Extending into building and home improvement retail, deepening our capability across large, complex store networks.
QSR
Entering quick service restaurants, supporting high-availability, real-time operational demands.
Multi-sector Partner
Vexall provides tailored technology solutions and support to leading retailers across diverse retail segments, keeping store operations connected, efficient and running reliably.
Vexall now supports retail clients across pharmacy and healthcare, fashion retail, general merchandise and quick service restaurants.
WHAT DIFFERENTIATES US
Experience, operating model and execution, combined for complex retail.
Vexall’s differentiation is rooted in how we combine experience, operating model, and execution capability to meet the demands of complex retail environments. Our strength lies in a powerful combination of deep retail experience, a proximity-based operating model, and a delivery structure designed for scale and speed.
Retail is our specialisation, not just one of our markets
Vexall focuses exclusively on Retail, building specialist capability around store operations, point-of-sale, devices, connectivity, infrastructure, field services and asset management. Technology availability directly impacts store operations, customer experience and revenue, so decisions are made through a retail lens, not a generic IT service model.
Proven retail expertise at scale
Many years of collective retail experience across our leadership, technical and operational teams spans the full retail technology lifecycle and the complexities of large, distributed estates. Work across major South African retail groups lets us apply proven methodologies and retail-specific best practice from one environment to improve another.
A delivery model built for distributed retail
A national footprint across all nine provinces, together with cross-border capability in multiple African markets, delivers consistent service across thousands of locations with centralised governance, standards and accountability. Local presence with central control means faster intervention and scalable delivery as the estate grows.
OUR OPERATING PHILOSOPHY
Retail ICT requires a fundamentally different operating approach.
We believe retail ICT requires a fundamentally different operating approach: one defined by speed, precision, and an understanding of the store environment.
Close to the business
Operating close to the business, responding with urgency, and maintaining a strong awareness of how stores function day to day.
Efficient at scale
Delivering cost efficiency at scale without compromising service quality or responsiveness.
Value through continual improvement
A data-driven approach that uses incident trends, operational insights and asset intelligence to eliminate recurring issues, improve first-time fix rates and reduce avoidable demand, driving ongoing efficiency and sustainable cost optimisation.
MISSION
A service offering grounded in a value-driven approach that guarantees superior quality and cultivates sustainable client relationships.
VISION
To be the leading ICT partner in the retail industry, providing solutions and services that empower clients to elevate their customer experience.
OUR VALUES
Six values, held without compromise.
Three ethical values and three operational values, each held without compromise. Click a value to read what it means in practice.
ETHICAL VALUE
Integrity
Always remain honest, open and transparent and do what we said we would do.
Operational value
Agility
Be agile, yet calculated in everything we do.
ETHICAL VALUE
Loyalty
Be loyal in all engagements, and seek to develop long term sustainable relationships.
OPERATIONAL VALUE
Simplicity
Don’t over complicate, keep it simple and efficient.
ETHICAL VALUE
Reliability
Be dependable by being consistent without fear or favour.
OPERATIONAL VALUE
Speed
Execute with speed and accuracy.