ABOUT VEXALL
ICT, built exclusively for retail.
A specialist ICT services provider supporting the technology environments that
underpin every transaction, interaction and in-store experience, where system
performance, uptime and responsiveness directly impact revenue.
WHO WE ARE
A partner at the core of retail operations.
Vexall is a specialist ICT services provider dedicated exclusively to the retail sector. We deliver integrated retail support spanning the full spectrum of ITSM capabilities through a single, unified operating model.
Today, Vexall partners with leading retail brands as an extension of their operations, delivering consistent, dependable service where it matters most: at store level.
Our strength comes from a singular focus on retail, designing every element of our approach specifically for retail, combining deep operational experience with structured service management and disciplined execution.
TRUSTED BY LEADING SOUTH AFRICAN RETAIL BRANDS
OUR EVOLUTION
From a focused pharmacy offering to a multi-sector retail ICT partner.
While our early success was rooted in pharmacy, our intent was always broader: to support a more complete cross-section of the South African retail market.
Founded in pharmacy
High-availability, compliance-driven ICT services within retail pharmacy environments, where precision and reliability were critical.
Fashion & General Merchandise
Expanding into fashion retail and general merchandise, building the operational maturity to support increasingly diverse, distributed store networks.
Building & Home Improvement
Extending into building and home improvement retail, deepening our capability across large, complex store networks.
QSR & Emerging FMCG
Entering quick service restaurants and emerging FMCG environments, supporting high-availability, real-time operational demands.
Building & Home Improvement
Extending into building and home improvement retail, deepening our capability across large, complex store networks.
Vexall now supports retail clients across pharmacy, fashion retail, general merchandise, quick service restaurants and emerging FMCG environments.
WHAT DIFFERENTIATES US
Experience, operating model and execution, combined for complex retail.
Vexall’s differentiation is rooted in how we combine experience, operating model, and execution capability to meet the demands of complex retail environments. Our strength lies in a powerful combination of deep retail experience, a proximity-based operating model, and a delivery structure designed for scale and speed.
Deep retail experience
Our teams understand retail from the inside out, with experience spanning complex store environments, national rollouts, and high-pressure operational support.
Proximity-based model
A decentralised service model that places capability closer to the store, ensuring faster response times and stronger alignment to real-world retail conditions.
Built for scale & speed
Strong technical depth, integrated service capability, and a cost-efficient operating model deliver retail ICT services that are consistent, responsive, and built for scale.
OUR OPERATING PHILOSOPHY
Retail ICT requires a fundamentally different operating approach.
We believe retail ICT requires a fundamentally different operating approach: one defined by speed, precision, and an understanding of the store environment.
Close to the business
Operating close to the business, responding with urgency, and maintaining a strong awareness of how stores function day to day.
Efficient at scale
Delivering cost efficiency at scale without compromising service quality or responsiveness.
Always improving
Continuous improvement, constantly evolving our model, tools, and capabilities to keep pace with the demands of modern retail.
MISSION
A service offering grounded in a value-driven approach that guarantees superior quality and cultivates sustainable client relationships.
VISION
To be the leading ICT partner in the retail industry, providing solutions and services that empower clients to elevate their customer experience.
OUR VALUES
Six values, held without compromise.
Three ethical values and three operational values, each held without compromise. Click a value to read what it means in practice.
ETHICAL VALUE
Integrity
Always remain honest, open and transparent and do what we said we would do.
Operational value
Agility
Be agile, yet calculated in everything we do.
ETHICAL VALUE
Loyalty
Be loyal in all engagements, and seek to develop long term sustainable relationships.
OPERATIONAL VALUE
Simplicity
Don’t over complicate, keep it simple and efficient.
ETHICAL VALUE
Reliability
Be dependable by being consistent without fear or favour.
OPERATIONAL VALUE
Speed
Execute with speed and accuracy.