PRODUCTS AND SERVICES

Vexall ICT Services for the Retail and Healthcare Market

In the dynamic landscape of retail operations, maintaining operational excellence amidst evolving consumer expectations, technological advancements, and market complexities presents a continuous challenge. Effective ICT systems and support becomes indispensable in enabling store teams to overcome obstacles, drive operational excellence, employee engagement, and customer satisfaction, and uphold the brand's reputation.

As a dedicated ICT services provider focused solely on retail, Vexall brings a deep-rooted understanding of the industry. This exclusive focus enables Vexall to deliver highly effective, reliable, and tailored solutions designed specifically to meet the demands of retail operations.

Vexall’s remarkable growth since its inception is a testament to the retail market’s desire for innovative and value-driven service providers.

Vexall’s strategic offerings are positioned as critical investments, optimizing store support and enabling frontline staff to achieve higher service standards and deliver exceptional consumer experiences.

CALL DESK

The people managed Call Desk provides a single point of contact to make expert business support accessible on a 24/7 basis which in turn ensures minimal disruptions to our customers’ trade.

SERVICE DESK

ITIL aligned incident management service delivered by skilled and experienced subject matter experts who understand the retail business and its associated systems and processes and thus fully equipped to provide effective and efficient incident resolution.

PROBLEM MANAGEMENT

Problem Management and trend analysis contribute significantly to enhancing service reliability, reducing costs, and improving customer satisfaction, making it an essential part of Vexall’s IT service management.

FIELD SUPPORT COUNTRYWIDE

Technical support that is aimed at addressing more complex technical issues that cannot be resolved remotely and delivered through a countrywide network of qualified field services technicians.

PREVENTATIVE MAINTENANCE

Scheduled inspections, cleaning, and adjustments performed on all in-scope hardware to prevent potential failures and prolong its lifespan. Preventive maintenance tasks may include checking for loose connections, replacing worn-out components, updating firmware or software, and applying lubrication where necessary.

WAREHOUSING & LOGISTICS

With equipment warehoused at any of Vexall’s widely spread distribution centres and moved between locations utilizing various modes of transportation, a crucial service that enables the smooth flow of equipment from procurement to consumption, while minimizing costs, maximizing efficiency, and meeting client expectations.

HARDWARE MAINTEANCE AND REPAIRS

Dedicated Vexall repair centres are responsible for the upkeep, servicing, and restoration of physical equipment and devices to ensure their optimal functionality and longevity. Core objectives are aimed at preventing hardware failures, addressing issues promptly, and restoring equipment to working condition when malfunctions occur.

ASSET MANAGEMENT

To ensure devices are put to optimal use, the service comprises end-to-end asset management from procurement, distribution, warehousing, logistics as well as repair management on either a “swap-stock” or “loan-stock” model.

CABLING

Vexall’s Cabling Division has established itself within the industry, setting new standards for quality, reliability, and customer satisfaction. Prescribing to an unwavering adherence to stringent network topologies and cabling standards, each installation is completed in accordance with industry best practices, guaranteed to client expectations.

PROJECT MANAGEMENT

Project Management delivery in line with PMBOK methodology to ensure projects are delivered in scope, on time and within budget.

TRAINING AND “HAND-HOLDING”

Based on client specific requirements, outcomes based learning programmes tailored to the customized solutions operated in the retail sector.

QUALITY ASSURANCE

Quality management aimed at proactively assessing service delivery standards and alignment with contractual obligations and client expectations to continually improve the effectiveness and efficiency of service delivery.

SERVICE DELIVERY MANAGEMENT

Operational head that ensures day-to-day delivery of contracted services are delivered in accordance with SLA's and other applicable contractual obligations and / or client expectations

ACCOUNT MANAGEMENT

Strategic and Commercial engagement in addition to monitoring and maintaining consistent and continuous quality service delivery.

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Pharmacy only Products and Services

PHARMACY BUREAU

Our Pharma Bureau’s objective is providing peace of mind to pharmacists that their pricing structures, medical aid rules, and drug selections are accurate and align to industry governance. Because pharmacies need to run profitably, the pharma bureau regularly updates the medical schemes levies and the reimbursements on medication.

Providing accurate and updated access to data and vital industry information in a concise format has proven invaluable to our pharmacists.

MEDICAL AID RECON SERVICE

Our Digital Medical Aid reconciliation service provides our customers a seamless and integrated solution that manages all elements relating Medical Aid Payments and reconciliation.

Medical Aid Payment advices are delivered via an electronic hosted platform and is backed up by skilled staff that understand the industry and have long standing relationships with all relevant Medical Aid Administrators and related parties, this ensures accurate and timely payment and collections.

VEXALL CLINIC

A primary care practice management solution with electronic patient health records in multiple branch locations. The platform facilitates service delivery to patients via standardised protocols for immunisations, check-up’s, wound care, family planning and other primary care services. A full patient history is available during consultations to ensure informed decision making and quality patient care.

VEXALL V-SIGN

A digital script management platform which provides an easy-to-use solution that enables a pharmacist to issue, manage and store copy scripts digitally, a cost effective, fast and efficient substitute to the more traditional printed versions.

VEXALL V-SCAN

An easy-to-use cloud-based solution which enables pharmacies to store scanned copies of doctor or copy scripts off-site in Vexall’s secure cloud. V-Scan uses OCR technology to automatically identify characters and text from the scanned copies, it then links this information with the scanned image in order to enable users to easily search and recall saved documents, all via a user-friendly web interface. V-Scan offers a digital replacement of the traditional onsite or offsite storage facilities used for the storage of these hard copies.

VERTEX

In keeping with Vexall’s core principles, Vexall has put significant investment towards the development of a new all-encompassing retail pharmacy product which is built on the latest available technology stack. Find out more about VERTEX here.

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GET IN TOUCH

Centurion - Head Office

(012) 110 4370

Centurion - Head Office

(012) 110 4370

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Vexall is a company registered in South Africa.
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