SERVICES

BUSINESS CRITICAL SERVICES

PHARMACY BUREAU


Our Pharma Bureau’s objective is providing peace of mind to pharmacists that their pricing structures, medical aid rules, and drug selections are accurate and align to industry governance. Because pharmacies need to run profitably, the pharma bureau regularly updates the medical schemes levies and the reimbursements on medication.

Providing accurate and updated access to data and vital industry information in a concise format has proven invaluable to our pharmacists.

MEDICAL AID RECON SERVICE


Our Digital Medical Aid reconciliation service provides our customers a seamless and integrated solution that manages all elements relating Medical Aid Payments and reconciliation.

Medical Aid Payment advices are delivered via an electronic hosted platform and is backed up by skilled staff that understand the industry and have long standing relationships with all relevant Medical Aid Administrators and related parties, this ensures accurate and timely payment and collections.

SUPPLEMENTARY OR SUPPORTIVE SERVICES

CALL DESK: 24/7
The people managed Call Desk provides a single point of contact to make expert business support accessible and available on a 24/7 basis, and helps ensure minimal disruptions to our customers’ trade.


SERVICE DESK: RETAIL HOURS
ITIL aligned incident management service delivered by skilled and experienced subject matter experts who understand the pharmacy business and its associated systems and processes and thus fully equipped to provide effective and efficient incident resolution.

FIELD SUPPORT: COUNTRYWIDE
Hardware maintenance support as well as ADHOC projects and / or installations delivered through a countrywide network of qualified field services technicians.



INVENTORY MANAGEMENT
To ensure assets are put to optimal use, the service comprises end-to-end inventory management from procurement, distribution, warehousing, logistics as well as repair management on either a “swap-stock” or “loan-stock” model.

TRAINING & “HAND-HOLDING”
Based on client specific requirements, outcomes based learning programmes tailored to the customized solutions operated in the pharmacy sector.



PROJECT MANAGEMENT
Project Management delivery in line with PMBOK methodology to ensure projects are delivered in scope, on time and within budget.




CONSULTING
Our expert technical, administrative and functional consultancy service help clients to reduce operational risk, seize opportunity and drive business continuity.



VEXALL CLINIC
Vexall Clinic is a primary care practise management solution with electronic patient health records in multiple branches. The platform facilitates service delivery to patients via standardised protocols.


ACCOUNT MANAGEMENT
The primary contact between the client and the business who holds ultimate accountability for the full service portfolio delivered to the client.




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