ICT Support for the Healthcare Industry

CALL DESK

The people managed Call Desk provides a single point of contact to make expert business support accessible on a 24/7 basis which in turn ensures minimal disruptions to our customers’ trade.

SERVICE DESK

ITIL aligned incident management service delivered by skilled and experienced subject matter experts who understand the retail business and its associated systems and processes and thus fully equipped to provide effective and efficient incident resolution.

PROBLEM MANAGEMENT

Problem Management and trend analysis contribute significantly to enhancing service reliability, reducing costs, and improving customer satisfaction, making it an essential part of Vexall’s IT service management.

FIELD SUPPORT COUNTRYWIDE

Technical support that is aimed at addressing more complex technical issues that cannot be resolved remotely and delivered through a countrywide network of qualified field services technicians.

PREVENTATIVE MAINTENANCE

Scheduled inspections, cleaning, and adjustments performed on all in-scope hardware to prevent potential failures and prolong its lifespan. Preventive maintenance tasks may include checking for loose connections, replacing worn-out components, updating firmware or software, and applying lubrication where necessary.

WAREHOUSING & LOGISTICS

With equipment warehoused at any of Vexall’s widely spread distribution centres and moved between locations utilizing various modes of transportation, a crucial service that enables the smooth flow of equipment from procurement to consumption, while minimizing costs, maximizing efficiency, and meeting client expectations.

HARDWARE MAINTEANCE AND REPAIRS

Dedicated Vexall repair centres are responsible for the upkeep, servicing, and restoration of physical equipment and devices to ensure their optimal functionality and longevity. Core objectives are aimed at preventing hardware failures, addressing issues promptly, and restoring equipment to working condition when malfunctions occur.

ASSET MANAGEMENT

To ensure devices are put to optimal use, the service comprises end-to-end asset management from procurement, distribution, warehousing, logistics as well as repair management on either a “swap-stock” or “loan-stock” model.

CABLING

Vexall’s Cabling Division has established itself within the industry, setting new standards for quality, reliability, and customer satisfaction. Prescribing to an unwavering adherence to stringent network topologies and cabling standards, each installation is completed in accordance with industry best practices, guaranteed to client expectations.

PROJECT MANAGEMENT

Project Management delivery in line with PMBOK methodology to ensure projects are delivered in scope, on time and within budget.

TRAINING AND “HAND-HOLDING”

Based on client specific requirements, outcomes based learning programmes tailored to the customized solutions operated in the retail sector.

QUALITY ASSURANCE

Quality management aimed at proactively assessing service delivery standards and alignment with contractual obligations and client expectations to continually improve the effectiveness and efficiency of service delivery.

SERVICE DELIVERY MANAGEMENT

Operational head that ensures day-to-day delivery of contracted services are delivered in accordance with SLA's and other applicable contractual obligations and / or client expectations

ACCOUNT MANAGEMENT

Strategic and Commercial engagement in addition to monitoring and maintaining consistent and continuous quality service delivery.

Frequently Asked Questions

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