Frequently Asked Questions



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CALL DESK: 24/7
The people managed Call Desk provides a single point of contact to make expert business support accessible on a 24/7 basis which in turn ensures minimal disruptions to our customers’ trade.


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PHARMACY BUREAU
Our Pharma Bureau’s objective is providing peace of mind to pharmacists that their pricing structures, medical aid rules, and drug selections are accurate and align to industry governance. Because pharmacies need to run profitably, the pharma bureau regularly updates the medical schemes levies and the reimbursements on medication.

Providing accurate and updated access to data and vital industry information in a concise format has proven invaluable to our pharmacists.

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SERVICE DESK: RETAIL HOURS
ITIL aligned incident management service delivered by skilled and experienced subject matter experts who understand the retail business and its associated systems and processes and thus fully equipped to provide effective and efficient incident resolution.

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FIELD SUPPORT: COUNTRYWIDE
Hardware maintenance support as well as ADHOC projects and / or installations delivered through a countrywide network of qualified field services technicians.



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MEDICAL AID RECON SERVICE

Our Digital Medical Aid reconciliation service provides our customers a seamless and integrated solution that manages all elements relating Medical Aid Payments and reconciliation.

Medical Aid Payment advices are delivered via an electronic hosted platform and is backed up by skilled staff that understand the industry and have long standing relationships with all relevant Medical Aid Administrators and related parties, this ensures accurate and timely payment and collections.

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INVENTORY MANAGEMENT
To ensure assets are put to optimal use, the service comprises end-to-end inventory management from procurement, distribution, warehousing, logistics as well as repair management on either a “swap-stock” or “loan-stock” model.

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PROJECT MANAGEMENT
Project Management delivery in line with PMBOK methodology to ensure projects are delivered in scope, on time and within budget.




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TRAINING & “HAND-HOLDING”
Based on client specific requirements, outcomes based learning programmes tailored to the customized solutions operated in the retail sector.



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ACCOUNT MANAGEMENT
The primary contact between the client and the business who holds ultimate accountability for the full service portfolio delivered to the client.




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CONSULTING
Our expert technical, administrative and functional consultancy service help clients to reduce operational risk, seize opportunity and drive business continuity.



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VEXALL CLINIC
A primary care practice management solution with electronic patient health records in multiple branch locations. The platform facilitates service delivery to patients via standardised protocols for immunisations, check-up’s, wound care, family planning and other primary care services. A full patient history is available during consultations to ensure informed decision making and quality patient care.


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VEXALL V-SIGN
A digital script management platform which provides an easy-to-use solution that enables a pharmacist to issue, manage and store copy scripts digitally, a cost effective, fast and efficient substitute to the more traditional printed versions.
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VEXALL V-SCAN
An easy-to-use cloud-based solution which enables pharmacies to store scanned copies of doctor or copy scripts off-site in Vexall’s secure cloud. V-Scan uses OCR technology to automatically identify characters and text from the scanned copies, it then links this information with the scanned image in order to enable users to easily search and recall saved documents, all via a user-friendly web interface. V-Scan offers a digital replacement of the traditional onsite or offsite storage facilities used for the storage of these hard copies.
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VEXALL NEWPRODUCT
In keeping with Vexall’s core principles, Vexall has put significant investment towards the development of a new all-encompassing retail pharmacy product which is built on the latest available technology stack. More information on this new product offering will be made available in the coming months.
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