Frequently Asked Questions



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CALL DESK: 24/7
The people managed Call Desk provides a single point of contact to make expert business support accessible on a 24/7 basis which in turn ensures minimal disruptions to our customers’ trade.


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SERVICE DESK: RETAIL HOURS
ITIL aligned incident management service delivered by skilled and experienced subject matter experts who understand the retail business and its associated systems and processes and thus fully equipped to provide effective and efficient incident resolution.

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FIELD SUPPORT: COUNTRYWIDE
Hardware maintenance support as well as ADHOC projects and / or installations delivered through a countrywide network of qualified field services technicians.



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INVENTORY MANAGEMENT
To ensure assets are put to optimal use, the service comprises end-to-end inventory management from procurement, distribution, warehousing, logistics as well as repair management on either a “swap-stock” or “loan-stock” model.

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TRAINING & “HAND-HOLDING”
Based on client specific requirements, outcomes based learning programmes tailored to the customized solutions operated in the retail sector.



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PROJECT MANAGEMENT
Project Management delivery in line with PMBOK methodology to ensure projects are delivered in scope, on time and within budget.




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CONSULTING
Our expert technical, administrative and functional consultancy service help clients to reduce operational risk, seize opportunity and drive business continuity.



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VEXALL CLINIC
Vexall Clinic is a primary care practise management solution with electronic patient health records in multiple branches. The platform facilitates service delivery to patients via standardised protocols.


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ACCOUNT MANAGEMENT
The primary contact between the client and the business who holds ultimate accountability for the full service portfolio delivered to the client.




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