Unified retail management platform for the South African market

At the very heart of the Vexall business is its most important commodity, its people, and it is for this reason that Vexall has created an environment that enables employees, across all functional areas of the business to actively participate in driving the common goals of the business, and in doing so, also share in the successes of the business.

Becoming a Vexallite presents individuals the opportunity to become part of a team that seeks to make a difference, dare to be different and push the boundaries, in our collective efforts to deliver the best possible service standards to our clients.

Should you be interested in applying for any of the listed positions, please forward your CV to careers@vexall.co.za and quote the position in the subject line of the message.

Problem Manager (Pretoria)

Purpose of the Job: We are looking for a dynamic problem manager to join our team, in this role you will lead the investigation of reoccurring issues, provide data-driven insights, and collaborate with teams to resolve problems efficiently.

Key Outputs:

Analyze ICT environments to identify trends and recurring issues, particularly for pharmaceutical clients.
Collaborate with cross-functional teams to provide actionable insights that enhance ICT operations.
Coordinate the management of major incidents, ensuring swift and effective resolutions.
Conduct root cause analysis, proactive trend monitoring, and report findings.
Create engaging PowerPoint presentations to communicate key findings and recommendations.
Provide guidance and training to teams, contributing to their development and knowledge growth.
Maintain and refine problem management standards and ensure alignment with company policies.
Escalate critical problems to ensure timely resolutions and minimize business disruptions.

Minimum Skills Required & Job Specific Requirements:

5+ years experience in problem management (Pharmaceutical environment beneficial)
IT diploma or relevant qualification
Certification: A+, N+
ITIL Certification advantageous
Experience with JIRA tracking and managing incidents and problems.
Proficiency in Excel, including V-lookups, pivot tables, and data analysis.
Strong PowerPoint skills.
Ability to analyze data and provide ICT solutions-based insights.
Capability to manage multiple issues simultaneously.
A solid understanding of computer systems and tech products.
Knowledge of database management and user support is advantageous.

Field Services Technicans (Pretoria, Bloemfontein, Cape Town and Durban)

Permanent Positions

Between 2 - 8 years Field Service experience, preferably within the pharmacy / healthcare environment.

Solid retail industry systems knowledge

Good understanding of IT trends

Good understanding of best practice standards like Cobit, ITIL or other ITSM standards

Good understanding of ticketing systems and service level agreements

Service Desk Agents (Pretoria, Bloemfontein, Cape Town and Durban)

Permanent Positions

Between 2 - 8 years Service desk experience, preferably within the pharmacy / healthcare environment.

Solid retail industry systems knowledge

Good understanding of IT trends

Good understanding of best practice standards like Cobit, ITIL or other ITSM standards

Good understanding of ticketing systems and service level agreements

CAREERS

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